Returns
- Items are made to order, and are generally not returnable.
- Demo gear is available for many of our products - if you need a demo kit, please reach out to us for details!
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❓ Have a question you don't see an answer to?
Contact us anytime - we're always happy to help!
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Warranties and Repairs
- Defective items are covered under a 12-month warranty, starting the date the item ships.
- Warranty period may be extended by a service contract on some products (see our Service Contracts page for more information).
- Defective items will be repaired or replaced at BPI’s discretion within 2 weeks.
- Out of warranty repairs will be billed time & materials, and we are happy to evaluate items to see if they are repairable.
Warranty Repair Process
Having problems with one of our products? First thing, contact us to discuss the issue - we'll be able to talk you through troubleshooting, and figure out if repairs are required.
If you do need to send the device in for repairs, we'll be able to tell you if it's under warranty and give you an RMA to get the process rolling.
If the device is under warranty:
- We'll send you an RMA to print and include in the box
- You'll ship the device and RMA to our shop in North Braddock, PA
- We'll diagnose and repair the problem, then ship the device back to you within 2 weeks
- If the device can't be repaired, we'll send you a replacement unit instead
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❗ Items damaged due to misuse or mis-installation are not covered under the warranty (i.e. don't wire it up backwards or drive a forklift over it!)
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If the device isn't under warranty:
- We'll send you an RMA to print and include in the box
- You'll ship the device and RMA to our shop in North Braddock, PA
- We'll diagnose the problem, then send you an estimate for time and materials to repair it, plus return shipping
- If you approve the estimate, we'll get started on the repair and invoice you when the work is complete (usually within 2 weeks of approval)
- Once the invoice is paid, we'll ship the device back to you